Eric Martin

Professional Summary

I’m a hands-on technology and product leader driven by curiosity and a passion for helping through human-centered design. With over 20 years of experience with various technologies, industries, company sizes, project types, and roles, my journey has been fueled by the desire to solve real-world problems that achieve business objectives and elevate the user experience.

Professional Experience

Head of Product

  • Provided strategic guidance and leadership for product and design roadmap as part of senior staff meetings and planning sessions, aligning the product roadmap with business objectives.
  • Hired and led a three-person product design team, advocating for design thinking principles, to facilitate the design and execution of the new system.
  • Directed the product development and design processes for 3 modern web applications, focused on driving operational efficiency and scalability to replace the existing legacy platform.
  • Orchestrated extensive requirement gathering and workshopping sessions, engaging over 20 stakeholders across multiple departments, successfully translating these into actionable product developments.
  • Organized and participated in usability testing with multiple user groups, documenting and prioritizing feedback and incorporating it into the product roadmap.
  • Coordinated the comprehensive launch plan for the new platform, focusing on data integrity, system workflows, and risk mitigation, to ensure a successful cutover with minimal downtime.
  • Researched and developed a proof of concept using the OpenAI API to automate the screening and messaging of incoming trip requests, showcasing innovative use of AI to enhance customer engagement and operational efficiency.
  • Resolved a critical data warehouse issue by designing and implementing an AWS Aurora database solution, restoring essential business insights, and achieving significant cost savings.

Vice President of Technology

  • Promoted to Vice President of Technology in October 2020, maintaining core responsibilities with an expanded focus on strategic leadership within the technology domain.
  • Led the technical bifurcation of the company into two separate entities, meticulously managing data, infrastructure, and network separation with zero downtime or business disruption.
  • Drove the product and software development of innovative technology solutions, including a budgeting tool with Plaid API integration, website chat integration, and a React/Next.js website rebuild.
  • Achieved over $35,000 in annual cost savings through strategic spending reductions and process optimizations, directly impacting the company’s bottom line.

Director of Technology

  • Revitalized the engineering team by strategically realigning talent and bringing in new expertise, cultivating a collaborative and high-performing group.
  • Managed the Help Desk and IT Operations, successfully rebuilding these departments with skilled personnel to support 160 staff members.
  • Directed the integration of a QA department, establishing robust testing protocols and elevating the quality of software output.
  • Championed NIST 800-53 compliance efforts by collaborating with a virtual CISO, significantly enhancing the company’s security and compliance posture.
  • Initiated the stabilization and systematic migration of the platform from legacy systems to modern technologies, ensuring scalability and resolving data integrity issues.
  • Oversaw all vendor management for essential services like phones, network, storage, and computing, enhancing operational efficiency and reliability.

Solution Architect / Web App Team Lead

  • Led the development and architectural redesign of the ClearCollateral SaaS Platform, transitioning it from Angular to React, enhancing performance and user experience.
  • Responsible for the Web App architecture, including development, build, and release.
  • Collaborated closely with cross-functional teams, including Product Owners, UI/UX, DevOps, and QA, to ensure the timely and effective delivery of critical business features.

Manager, Application Development

  • Managed and delivered a high-volume, web-scale transactional system, handling over 750,000 transactions per month with stringent 20-second SLA compliance.
  • Led a diverse and mostly remote team of up to 20 professionals, encompassing application developers, QA, and DevOps engineers, fostering a culture of collaboration and high performance.
  • Conducted annual performance reviews and provided targeted coaching and feedback, significantly enhancing team morale and focusing on results-driven work.
  • Championed Agile methodologies across three teams, serving as ScrumMaster and effectively navigating staffing constraints to optimize team productivity and project delivery.

Complete work history:


California State University, Chico

Bachelor of Science in Business Administration – December 2000
Option in Management Information Systems / Minor in Accounting

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